Refund policy

Last Updated: 15/07/2026

At Shahroz Perfumes, we take great care in packing and delivering your orders. Due to the personal nature of fragrances and hygiene considerations, perfumes cannot generally be returned or exchanged once delivered.

Eligible Returns & Exchanges

A return, exchange, replacement, or refund may be considered only if:

• You receive the wrong product.
• The product arrives damaged or leaking.
• An item is missing from your order.

Damaged or Incorrect Orders

If you receive a damaged, defective, leaking, or incorrect product, please contact us within 48 hours of delivery.

To help us resolve your request quickly, please provide:

• Your order number
• Clear photos or videos of the package and product
• A brief description of the issue

Once the issue has been verified, Shahroz Perfumes will arrange a replacement or refund, as applicable.

Non-Returnable Items

We cannot accept returns or exchanges for:

• Opened or used perfumes
• Products with damaged or missing original packaging
• Items returned without prior approval
• Orders where the fragrance is not preferred after purchase

We encourage customers to review the product description and fragrance notes carefully before placing an order.

Refunds

If your refund request is approved, the refund will be processed to the original payment method, where applicable.

Please allow 5–7 business days for the refund to reflect in your account, depending on your bank or payment provider.

Contact Us

For return or refund-related queries, please contact us:

Shahroz Perfumes
Email: support@shahrozperfumes.com
Phone: +91-9326201490
Business Hours: Monday–Saturday | 10:00 AM–6:00 PM (IST)

We reserve the right to update this Return & Refund Policy at any time. Any changes will be published on this page with the revised effective date.